The Information Technology (IT) Help Desk at United Tribes Technical College (UTTC) provides a single point of contact for the technology needs of UTTC students, faculty, and staff. The Help Desk is committed to providing excellent service to each and every user.
The IT Help Desk provides phone, email, and walk-in support for a variety of technology services. Common help desk requests are usernames or passwords that aren’t working or inability to connect to the internet. If a student has an issue with online courses, such as uploading assignments, the grade book, or due dates for assignments, the student will be referred to the online course instructor.
Student Help Desk Support
Contacting the IT Help Desk – Support for Students:
Assistance is available 8:00 am to 5:00 pm, Monday through Friday, except during holidays, administrative closings, or inclement weather. Phone coverage may not be available at all times due to staffing limitations but requests can be submitted online or by email 24 hours a day.
Support Ticket: Click here to submit a support ticket.
Phone: (701) 221-1600
The IT Help Desk responds to emails in the order in which they are received. As a general rule, the response time to emails to the IT Help Desk is typically within one business day.
Walk-in: The Information Technology (IT) department is located in the Skills Center on the UTTC campus. Regular Hours are Monday - Friday: 8 am to 5 pm Central and closed Saturday and Sunday and on holidays identified on the UTTC academic calendar.
Students are also able to submit a Help Desk request using the link provided on the Online Support page in my.uttc.edu. This feature includes an electronic form that is completed by the student and is submitted to the IT department staff. The IT staff will respond within one business day.