Description
Thsi course introduces the learner to Information Technology Infrastructure Library (ITIL) best practices. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle.
In this course learners gain the skills to improve IT services, reduce costs and increases ROI for IT investments, while learning how to align IT services with business needs and processes. These methods can instill measureable, improvable and consistent service and process to enhance customer service for your organization. (Fall, Spring)