Customer Service (BAD 234)

Term: 2012-2013 Spring

Faculty

Greg SturmShow MyInfo popup for Greg Sturm

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Schedule

Mon-Wed-Fri, 2:00 PM - 2:50 PM (1/7/2013 - 5/3/2013) Location: MAIN SKILL 118

Description

This course focuses on customer service practices for understanding consumer needs, dealing with customer satisfaction issues, building and maintaining loyal customers, and reaching company goals.